Quick FAQ Search


About Us

Where are you located?

I have sensitive skin. Can I still wear your jewellery?

What is the difference between the plated and filled metals?

Order Process

How do I place an order?

What if an item is out of stock?

Do you accept custom orders/customisations?

Payment & Shipping

When will I receive my order? Has it gone missing?

What currency are your products being sold in?

How much does shipping cost?

Returns & Refunds

Do you accept returns/refunds?

What should I do to get my refund?

When can I expect to see the refund in my account?

For all other enquires, please contact us at hello@ekalake.com