Please gift wrap my order

Order processing + Shipping times:

• When you will receive your order is made up of 2 parts: Order processing time & Shipping time.
• As each piece is hand cut and hand stamped in our studio, order processing times will vary with the season. Please check our website's announcement bar for current order processing times.
  During busy seasons (for example, Mother's Day, Xmas etc), order processing times can go up to 10 business days (so please get your orders in early!).
• Shipping time depends on your choice of postage which are presented to you at checkout. 
• We ship worldwide (for free!).

Shipping Rates:

• Australia
  Free Standard Shipping (Tracked) 2-7 business days
  $5 Express Shipping (Tracked) 1-3 business days
  
  
• USA, Canada, UK, parts of Asia
  Free Standard Shipping (Tracked) up to 10 business days

Refunds / Exchanges:

• All personalised orders are final. Our cancellation policy applies to all orders (see FAQ for policy).
• Please ensure that you input the correct text details with your order.
• Any changes to your order can be made within 24 hours after ordering. 
• Any questions or concerns, please send us an email to hello@ekalake.com

All our personalised jewellery will come in our signature white box with gold logo. As part of our responsilibity to be more environmentally aware, we minimise unnecessary packaging.
However, it would be our pleasure to provide individual gift boxes upon request. Please leave us a note at checkout.

Please note that we do not offer gift wrapping at this stage.