Custom Order - Rachael

Gold/Rose Gold filled jewellery is very high quality, tarnish resistant and when cared for properly a gold/rose gold filled piece will last a lifetime. 14K Gold/ Rose Gold Filled is a layer of 14K gold/rose gold mechanically bonded under high heat and pressure to a base metal such as brass or copper. It is an actual layer of gold and thus is much more valuable (and therefore more expensive!) than gold plated or gold dipped jewellery (as it contains a hundred times more gold than these other types). With proper care, Gold/Rose Gold filled will NOT chip off, flake, wear off or turn colour over time.

Order processing + Shipping times:

• When you will receive your order is made up of 2 parts: Order processing time & Shipping time.
• As each piece is hand cut and hand stamped in our studio, order processing times will vary with the season. Please check our website's announcement bar for current order processing times.
  During busy seasons (for example, Mother's Day, Xmas etc), order processing times can go up to 10 business days (so please get your orders in early!).
• Shipping time depends on your choice of postage which are presented to you at checkout. 
• We ship worldwide (Postage options at checkout).

Shipping Rates:

• Australia
  Orders up to $150
  Standard Shipping - $5
  Express Shipping - $10
  
  Orders over $150 & under $200
  Standard Shipping - Free
  Express Shipping - $5
  
  Orders above $200
  Express Shipping - Free
  
  
• USA, Canada, UK, parts of Asia
  Standard Shipping & Express Shipping (both are Tracked) -
  Full options presented to you at checkout!

Refunds / Exchanges:

• All personalised orders are final. Our cancellation policy applies to all orders (see FAQ for policy).
• Please ensure that you input the correct text details with your order. We cannot be liable for any spelling and/or punctuation/symbol errors!
• Any changes to your order can be made within 24 hours after ordering. 
• Any questions or concerns, please send us an email to hello@ekalake.com

All our personalised jewellery will come in our signature white box with gold logo. As part of our responsilibity to be more environmentally aware, we minimise unnecessary packaging.
However, it would be our pleasure to provide individual gift boxes upon request. Please leave us a note at checkout.