Rework / Repair my piece
or make 4 interest-free payments of $3.75 fortnightly with More info
This listing is for any single rework or repair work needed for your Ekalake piece.
Please note that you will have to send your Ekalake piece back to us (we will send you an email with our return address & more specific instructions once you have purchased this listing). Postage cost is at your (buyers') expense.
This listing is for a one-time repair or rework done for each Ekalake piece.
If you require work done on 2 Ekalake pieces, then please purchase 2x quantity etc.
Repair/ Rework includes but is not limited to:-
- restoring your piece back to its original shine
- adding names / dates etc. onto an already existing pendant
- shortening the necklace or bracelet length (there is a separate listing for lengthening instead)
Turnaround time for repair work is usually 5-7 business days from the day we receive back your piece.
Order processing + Shipping times:
- When you will receive your order is made up of 2 parts: Order processing time & Shipping time.
- As each piece is hand cut and hand stamped in our studio, order processing times will vary with the season. Please check our website's announcement bar for current order processing times.
During busy seasons (for example, Mother's Day, Xmas etc), order processing times can go up to 10 business days (so please get your orders in early!).
- Shipping time depends on your choice of postage which are presented to you at checkout.
- We ship worldwide (for free!).
Free Standard Shipping (Tracked) 2-7 business days
$5 Express Shipping (Tracked) 1-3 business days
- USA, Canada, UK, parts of Asia
Free Standard Shipping (Tracked) up to 10 business days
Refunds / Exchanges:
- All personalised orders are final. Our cancellation policy applies to all orders (see FAQ for policy).
- Please ensure that you input the correct text details with your order.
- Any changes to your order can be made within 24 hours after ordering.
- Any questions or concerns, please send us an email to firstname.lastname@example.org
All our personalised jewellery will come in our signature white box with gold logo. As part of our responsilibity to be more environmentally aware, we minimise unnecessary packaging.
However, it would be our pleasure to provide individual gift boxes upon request. Please leave us a note at checkout.
Please note that we do not offer gift wrapping at this stage.